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Housing Solutions Officer (Prevention) - Site Based only

Job Introduction

The Housing Solutions Service is undergoing radical changes with a vision to creatively increase its private sector supply, prevent and reduce homelessness and become an exemplar in terms of best practice for reducing homelessness through fresh innovative procurement and acquisitions.

The role is site based only at Civic



Main Responsibility

We are looking for a natural negotiator to join our dedicated Housing Solutions Team and directly impact on the well being of people in crisis, as well as the wider community. You will liaise daily with members of the public, colleagues and external agencies such as domestic violence support services, probation, police, lettings agencies and private landlords. Building positive relationships and a network you can influence, you'll thrive on getting the job done under sometimes challenging circumstances. You will be great at finding areas of agreement, seeing the positives in different ideas, and advocating a culture that embraces excellent customer service. 

The role is site based only at Civic

The Ideal Candidate

Are you as passionate about preventing homelessness prevention as we are?

We are looking for enthusiastic and dedicated individuals with experience of homelessness prevention or related work e.g. advice/welfare benefits. You will need to have strong communication skills and the ability to work closely with colleagues, other departments and statutory and voluntary agencies to provide an effective prevention focused service for homeless applicants, many of whom have multiple vulnerabilities and support needs.

You will be able to manage a caseload and most of all you must be committed to and have a clear understanding of the need for early intervention in a range of household problems that have the potential to cause a housing crisis.

As well as preventing homelessness the post holder will be expected to carry out in-depth homelessness investigations under the relevant legislation.

This is a very demanding role and the successful candidate will need to be resilient and self-motivated. You will ideally have experience in housing/social work.

The role is site based only at Civic

Package Description

​We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-

  • Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%.
  • 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years. 
  • Holiday Purchase Scheme.
  • Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
  • Cycle to Work Scheme.
  • Health Cashplan.
  • MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
  • Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
  • SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
  • Homebuy Scheme (for eligible roles).
  • Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
  • A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
  • Childcare Subsidy.

About the Company


Milton Keynes is a diverse, multi cultural, adrenaline packed expanding city with so much to offer on its door step. From beautiful open spaces, a busy theatre district, large shopping centre to a number of cultural and leisure facilities.

Milton Keynes Council has an array of responsibilities, such as: education, housing, highways and social services. Altogether, the council provides over 240 services to the citizens of Milton Keynes, and to meet such an extensive and diverse range of challenges we must be innovative and dynamic to provide services successfully to meet the increasing demands that will accompany the growth of Milton Keynes. How better to contribute to that continued success than through a unique and rewarding career with us. If you want to make a difference and experience a fulfilling job measured on outcomes and results with great work-life balance, make a move to Milton Keynes Council.


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