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Housing Repairs & Maintenance Lead

Job Introduction

A highly visible leadership role looking after responsive repairs in our 11,000+ council homes.

You will be joining us at an exciting time as we re-procure our repairs service.  You’ll work alongside our current contractor and also shape our future services and how they are delivered.

You’ll quickly become part of an agile team and work closely with our Compliance Lead, our Capital Works Lead and other colleagues while line managing your own team of supervisors and surveyors. This role reports into the Assistant Director for Housing Maintenance, Investment and Corporate Health & Safety.

Main Responsibility

  • Defining and managing the processes with our contractors to ensure repairs are done where needed and to standard and time and within budget
  • Managing voids, repairs and some planned works
  • Responsible for managing and reporting on your budget and your team and contractors performance
  • Working collaboratively across wider teams, including neighbourhoods, customer services, home ownership and building control
  • Ensuring the data on work done and the performance indicators is up to date, accurate, transparent and used to influence how things are done and flag pressures.

The Ideal Candidate

You will be educated to a degree level in a relevant discipline and also have significant relevant experience in delivering repairs and maintenance works with contractors in social housing properties

The successful candidate will be adept at building positive professional relationships across teams, you will be more than capable of focusing in on the issue and getting things done to resolve issues. As a housing professional, your knowledge is kept up to date and you know what changes have happened and what is coming up for the social housing sector.

Your experience means you are more than capable of making sure your services are delivered to meet standards and that this is anticipated and addressed.

Supporting and managing your team is your priority. So they have clear processes, work professionally with others and always know how well they are performing as a team

For this role you are required to have a Full UK Driving Licence and provide evidence of your Vehicle Insurance with Business cover and use of a vehicle . If you are successful, you will be required to supply evidence of your Licence prior to starting the role


Package Description

In addition to your salary, we offer a range of benefits including:

  • Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years.  In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
  • Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
  • A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
  • Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
  • Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week.  Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. 

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.


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