Skip to content

Housing Income Service Improvement Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

An exciting opportunity has arisen in our Housing Income team for a Service Improvement Manager. This role sits within Housing rents income recovery team, providing a debt recovery and support service to our MKC tenanted properties.

The successful candidate will work with the Housing Income Manger to develop and lead a service improvement framework which identifies service improvement across teams and track and monitor progress against this, highlighting and acting on any risks whilst ensuring focus on continuous improvement.

If you would like any further information about this role please call or email the Housing Income Manager, Leona Evans on 01908 252937 or Leona.evans@milton-keynes.gov.uk

Main Responsibility

  • You will be our expert lead on service improvement and change across the Housing Income Service, acting as the service lead on all matters relating to continuous improvement.
  • You will work with the Income Manager and Team Leaders to ensure that we continue to deliver services at a high level. 
  • You will provide expert mentoring and training to the team, ensuring that business systems are used to their full potential to improve efficiency. 
  • You will ensure the delivery of service improvements, through robust processes and procedures and embedding best practices. 
  • Deputise for the Housing Income Manager both in terms of line management and in terms of strategic planning and attendance at core meetings.
  • Support the Housing Income Manager and Group Head of Service with the forecasting of service budgets and associated reporting.
  • You will focus on developing and delivering a service improvement framework to achieve corporate objectives. 
  • This role is to lead and represent the Service with wider teams including Neighbourhoods, Business Systems, Legal, Finance, HR and IT.

The Ideal Candidate

  • The ideal candidate will have a Housing Income background or extensive knowledge in this area.
  • Degree level or equivalent qualification or proven relevant experience of supporting business change.
  • Formal project management training to at least PRINCE II/MSP or equivalent.
  • Proven track record of implementing whole scale change and supporting continuous improvement through the use of coaching and mentoring skills and techniques.
  • Demonstrate understanding of service performance standards and measures to inform and enable continuous improvement and how to apply this in the workplace.
  • Excellent interpersonal skills with the ability to gain the respect of multi professional teams, enthuse and motivate individuals and teams. Ability to meet challenging deadlines and delivering under pressure.

Package Description

​We are really proud of the benefits we are able to offer our staff here at Milton Keynes Council, including:-

  • Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%
  • 27 days annual leave per year in addition to statutory and public holidays, rising to 31 days after 5 years
  • Holiday Purchase Scheme
  • Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, Apprenticeship Programmes (junior and senior), coaching and mentoring and access to our Smarter Learning portal
  • Cycle to Work Scheme
  • Health Cashplan
  • MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
  • SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
  • Homebuy Scheme (for eligible roles)
  • Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs)
  • A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements
  • Childcare Subsidy

About The Organisation

Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.

Milton Keynes Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.

Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.

This website is using cookies to improve your browsing experience and to enable social media functionality. By clicking “Turn cookies on”, you agree to such purposes. Read more about cookies.