Job Introduction
We’re recruiting for three Housing Allocations Officers; two permanent roles plus one on a 12 month fixed term.
You’ll be responsible for a busy and varied caseload assessing applicants for the housing register. You’ll select applicants to match them with city council properties in accordance with our policies and with national legislation.
Ideally, you’ll have some knowledge and experience of working within housing allocations or similar roles within social housing.
You’ll be joining a supportive and professional team, as well as an employer with excellent benefits including a secure pension, training and personal development opportunities.
A DBS check is required for this role.
Main Responsibility
- Provide guidance and support to customers accessing the housing register. Ensuring they understand the Housing Allocation Scheme.
- Provide advice and guidance to customers accessing other housing solutions such as sheltered housing schemes, downsizing and mutual exchange.
- Assess applications to determine eligibility for the housing register and managing rejections where applicants do not qualify.
- Responsible for the allocation of city council housing and nomination to housing associations. Ensuring the correct processes are followed and correspondence is accurate.
- Working collaboratively across teams and partner organisations to ensure our customers are supported through the allocation process.
The Ideal Candidate
- Demonstrate excellent customer service skills, have an empathic approach and ability to adapt communication style to suit different situations
- Experience managing a busy caseload and ability to plan and prioritise your work to meet targets and deadlines.
- Experience of housing allocations and competent in the process of assessing applicants and allocating and nominating housing stock.
Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-
- Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%.
- 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
- Holiday Purchase Scheme.
- Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
- Cycle to Work Scheme.
- Health Cashplan.
- MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
- Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
- SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
- Homebuy Scheme (for eligible roles).
- Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
- A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
- Childcare Subsidy.
About The Organisation
Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.
Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.
Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.
