Job Introduction
We’re seeking a Helpdesk Advisor to join our friendly and professional Facilities Management team and present a helpful ‘front of house’ to colleagues and partners.
As a city council we have a number of corporate buildings and offices. The Facilities Management team provides a safe and effective working environment for all our colleagues and visitors who use those buildings.
This is part time role, based on site at our city centre office, working from noon to 5pm Monday to Friday.
Interviews will take place on 8 and 9 October.
Main Responsibility
Administrate building related matters via call handling and email, ensuring they are co-ordinated on a risk basis.
Using our financial system ERP to effectively administrate purchasing requirements ( building related )
To assist in other services areas within the Facilities management team
To provide excellent customer services to all service users.
To effectively utilise various software platforms.
The Ideal Candidate
Effective in both verbal an written communications, ability to fulfil all spoken aspects of the role with confidence using English.
A flexible individual ready to assist in various service areas including physical and administrative duties.
Minimum of 4 GCSE passes including Maths and English.
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
