Job Introduction
We’re looking for a driven and enthusiastic person with excellent customer service skills to join our Facilities team.
You’ll provide day-to-day support to colleagues through our facilities helpdesk. In addition, you’ll be responsible for maintaining reports and other documents for the work we do as a corporate landlord, which is where we provide services for dozens of buildings including libraries, children’s centres and offices.
You will be the go-to person for all statutory compliance status reports, and your attention to detail will help keep our buildings and building users safe in line with health and safety regulations.
Main Responsibility
- Take responsibility for effective service delivery and communication of day-to-day workflow correspondence relating to compliance and statutory records and workflows.
- Record and monitor those calls which are included and excluded from the scope of the contracted services and ensure that billing is recorded as appropriate.
- Administrate a Permit to Work System and ensure permits are logged and passed on appropriately.
- Process works requests to the Property & Facilities Team as appropriate, under the guidance of the Built Assets, Facilities, and Estates Leads.
The Ideal Candidate
- We’re looking for someone with good attention to detail, who can spot issues without being told about them, the ability to build relationships, and great customer service skills.
- Good standard of education and qualifications to NVQ 2 standard or a minimum of 3 GCSE’, A* - C (Including Maths and English).
- A relevant customer service qualification or experience.
Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-
- Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%.
- 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
- Holiday Purchase Scheme.
- Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
- Cycle to Work Scheme.
- Health Cashplan.
- MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
- Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
- SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
- Homebuy Scheme (for eligible roles).
- Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
- A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
- Childcare Subsidy.
About The Organisation
Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.
Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.
Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.