We’re seeking someone with experience of working with older people and people with disabilities to join us as Disabled Adaptions and Grants Officer.
You’ll provide a high-quality service to local residents who have applied for adaptations to their homes, and help determine how much money they will need to contribute towards any adaptations.
This includes making visits to collect relevant financial information, giving advice to the person about how much they will need to contribute and following procedures around Disabled Facilities Grants effectively.
You’ll co-ordinate with adaptations partners including occupational therapists, surveyors, contractors, and other colleagues. You’ll also maintain our adaptations databases, make sure works are kept within key performance indicators and quality assure our processes so we can improve our service where appropriate.
- Visit clients and their representatives to assist them with the completion of a Disabled Facilities Grant Financial Assessment Form.
- Track the progress of adaptations through the pathway and trouble shoot issues and problems by visiting clients and liaising with social workers, housing officers and Occupational Therapists.
- Facilitate the approval process by preparing the reports and data sheets and recording decisions and outcomes.
- Act as a single point of contact for clients keeping them informed of the progress of their grant application and works by liaising with various city council departments and partnering organisations.
The Ideal Candidate
- Experience of working with older people and people with disabilities.
- Ideally experience of completing financial assessments and the ability of assessing applications against a strict set of rules.
- Ability to communicate clearly and appropriately with service users and families, internal and external staff, and relevant agencies.
- Ability to propose and inform changes to service and procedure.
- Able to use resources effectively to maximise the use of the grants and budgets by being creative and efficient.
- Ability to prioritise daily workload and work at pace to deal with the high volume of cases.
- Able to work independently on cases, either financial assessments or client visits taking ownership of the role and responsibilities.
- Ability to identify when to seek advice.
- For this role you are required to have a full UK driving licence and provide evidence of your vehicle insurance with business cover and use of a vehicle. If you are successful, you will be required to supply evidence of your Licence prior to starting the role.
- Should you be offered the role, as part of the pre-employment checks an Enhanced DBS will be actioned for you (unless you are on the DBS Update Service).
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.