Job Introduction
We're looking for somebody with strong customer service skills, a positive attitude and willingness to learn a new role to join our small and friendly team as a Corporate Recovery Assistant
Although experience is desired, full training can be provided to any applicants demonstrating strong transferable customer service skills.
This is an exciting opportunity to provide a service to the residents of Milton Keynes, including support for the most vulnerable people in our community and to help shape the service for the future.
You'll deal with all aspects of the collection and recovery of Council Tax, including maintaining computerised records, dealing with customer contact through various channels in order to recover unpaid debts as well as providing advice to customers who may be struggling to pay their bills.
We may be able to offer flexible working arrangements, including homeworking.
For further enquiries or an informal chat please contact Julia White on 07342 713843
Main Responsibility
- Assist with the efficient and effective recovery of outstanding revenues in order to maximise the income due to the Council.
- Apply a single view of debt approach to collection and recovery processes in order to provide a holistic approach to the recovery of a customer’s overall debt to the Council.
- Provide administrative support to the Corporate Recovery Team, including support with enquiries from customers, enforcement agents and collection agents and other council departments.
- Monitor payment arrangements and attachment orders for payment compliance and to determine the next appropriate recovery action where these are not maintained.
- Assist with customer enquiries at the Magistrates and County Court so that customer queries may be resolved, where possible, prior to the court hearing.
- Understand and meet the needs of our customers and identify and signpost customers in need of debt management advice.
The Ideal Candidate
- Ideally you will have experience of working within a busy revenues service.
- Flexible and willing to adapt to change in a busy and demanding environment.
- Proven Customer Service experience.
- Proven experience of Debt negotiation.
- IT Literate in Microsoft Office Applications.
- Experience of using NEC Northgate System.
- Proven aptitude for and experience of working with numbers/financial calculations, able to question and solve practical problems.
Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-
- Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%.
- 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
- Holiday Purchase Scheme.
- Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
- Cycle to Work Scheme.
- Health Cashplan.
- MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
- Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
- SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
- Homebuy Scheme (for eligible roles).
- Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
- A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
- Childcare Subsidy.
About The Organisation
Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.
Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.
Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.
