Job Introduction
Our small and friendly Recovery team, within Housing Income, provides support to some of the most vulnerable people in our community.
We’re looking for a new team member with strong customer service skills, a positive attitude, and a willingness to learn a new role.
You’ll be involved in all aspects of the collection and recovery of former housing debts, including maintaining computer records, dealing with routine correspondence, chasing unpaid debt and providing advice and support to customers through various channels in order to support with debt resolution.
Flexible working arrangements are available, including homeworking. For further enquiries or an informal chat please contact Linda Lanford on 07827 873009.
Main Responsibility
- To assist with the efficient and effective recovery of outstanding former Housing Debt - in order to maximise the income due to the Council
- Apply a single view of debt approach to collection and recovery processes, providing a holistic approach to the recovery of a customer’s overall debt to the Council
- Provide administrative support to the Corporate Recovery Team, including support with enquiries from customers, enforcement agents and collection agents and other council departments
- Monitor payment arrangements and direct earnings attachments for payments and to determine the next appropriate recovery action where these are not maintained
- Understand and meet the needs of our customers and identify and signpost customers in need of debt management advice
The Ideal Candidate
- Ideally you will have experience of working within a busy customer facing service
- Proven experience of Debt resolution
- Flexible and willing to adapt to change in a busy and demanding environment
- Proven Customer Service experience
- IT Literate in Microsoft Office Applications
- Proven aptitude for and experience of working with numbers/financial calculations, with the ability to question and solve practical problems
Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-
- Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%.
- 27 days annual leave per year in addition to statutory and public holidays, rising to 31 days after 5 years. (From April 2023 this will increase to 28, and 32 days after 5 years)
- Holiday Purchase Scheme.
- Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
- Cycle to Work Scheme.
- Health Cashplan.
- MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
- Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
- SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
- Homebuy Scheme (for eligible roles).
- Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
- A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
- Childcare Subsidy.
About The Organisation
Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.
Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.
Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.
