Job Introduction
We’re seeking an enthusiastic and motivated person with excellent customer service skills to join our busy and fast-paced Access Team within Adult Social Care.
The Access Team play a vital role in making sure that people who contact us understand how the care and support system can apply to them and provide information, advice or signposting to other sources of support. We also offer/consider prevention and wellbeing services using a strength-based approach.
As a Community Access Advisor, you’ll be the first point of contact for people making enquiries about Adult Social Care by telephone, post, email or online referrals so good communication skills are essential.
If you enjoy a challenge, have knowledge of Adult Social Care and want a varied and rewarding role, then this could be the role for you.
For further information and an informal chat about the above opportunities please contact Sandra Marques Ferreira on 07795 477 837
Main Responsibility
- Provide information, advice, and signposting by connecting with local resources and explore innovative solutions for prevention strategies.
- Complete referrals to internal and external organisations via telephone or written communication and on occasion, the need may arise for face-to-face interaction with organisations.
- Research, share and maintain information regarding community services.
- Maintain accurate records while ensuring an adherence to data protection and confidentiality statements.
- Capture and analyse the information to ensure that all conversations are recorded and managed in an effective and timely manner.
- Recognise and manage potentially emotional, stressful and complex situations in relation to callers, where there may be barriers to communication, including those who exhibit signs of confusion, aggression, distress, or violence.
The Ideal Candidate
- Enjoys talking to people and trying to put things right.
- Good customer service skills.
- Knowledge of, or can quickly learn, the Adult Social Care System and community-based services.
- Able to use our computer-based systems to search and record information.
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
