Job Introduction
We’re recruiting a Client Funds Officer to join our Finance Transactions service.
You’ll help us manage the day‑to‑day financial affairs of people who need support, making sure their money is handled safely, fairly and in line with national guidance.
You’ll work closely with colleagues in our Client Funds Team as well as partners, families and internal services.
This role may be suitable for home working, following an assessment. Home-based roles require a minimum of one day in the office/site per week.
Interviews for this role will be held on 26 February.
Milton Keynes City Council is a modern and friendly place to work, everything we do is shaped by our values: we’re dedicated, respectful and collaborative. We aim to make a difference every day for people in our city Find out more about working with us here: www.mkcounciljobs.org.uk
Main Responsibility
- Manage the financial affairs of service users in line with legislation and our operational policies.
- Hold your own caseload, including making payments, supporting benefit claims and maintaining accurate records.
- Visit service users and attend meetings to carry out annual reviews, gather information and resolve issues sensitively.
- Ensure properties are safe and secure, arranging maintenance or clearance when required.
- Provide advice to colleagues and external organisations about processes and service user needs.
- Prioritise your workload to meet agreed service standards and audit requirements.
The Ideal Candidate
- Educated to GCSE level, holds NVQ Level Three or has equivalent experience in a similar setting.
- Communicates clearly with a wide range of people, showing empathy and building positive relationships.
- Can understand and follow national legislation and guidance, acting in the best interests of service users.
- Has strong organisational skills and can plan and prioritise your own work.
- Uses systems confidently, with good knowledge of Microsoft Office.
- We’re looking for people who live by our workplace values: dedicated, respectful and collaborative.
- Holds a driving licence and can travel locally for visits to be successful in this role, you’ll need a full UK driving licence and access to a vehicle. If you’re offered the position, we’ll ask for proof of your licence and vehicle insurance, including business use cover. Unfortunately, we won’t be able to confirm your appointment without these documents.
- If you are offered the role, we will carry out a Basic DBS check and BPSS referencing as part of the pre-employment process.
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
