Job Introduction
The Finance Transactions team is looking for an enthusiastic, inquisitive, and passionate person, to work within the financial assessment and charging team. Working closely with other council services, such as Adult Social Care, you will be part of a dynamic and energised finance team. You will be responsible for the charging of financially assessed client contributions for Adult Social Care services.
This is a fast paced area and no day will be the same, providing lots of opportunities to deliver value for money and improve services to the residents of MK. You will have the opportunity to build relationships with colleagues across MKC as well as external colleagues from other local authorities, government departments and other external partners.
This role can be either home-based, with attendance at the MKC Civic office when required or site based at the Civic offices.
Main Responsibility
- To provide a robust invoicing service for the council, by creating invoices for assessed contributions due from service users for residential and non-residential adult social care services.
- To manage deferred payment accounts, issue statements and invoices in line with policy and guidance, liaising with the council debt team, solicitors and service users.
- To ensure invoices are accurate and issued in line with timescales, and to respond appropriately, sensitively and in a timely way to invoicing queries from service users or their financial representatives.
- To work closely with financial assessment colleagues, and proactively resolve queries relating to invoices
- To support service users and their financial representatives by providing clear and accurate information
- To maintain the integrity of the charging systems, and support system testing, changes, and upgrades
The Ideal Candidate
We are looking for someone who can meet and demonstrate the councils core workplace values of being dedicated, respectful and collaborative. The ideal candidate will -
- Have a good level of education and able to demonstrate they have excellent customer service qualities.
- Have the ability to communicate clearly and effectively with different groups, with the ability to be able to adapt their communication style to meet the needs of the customer
- Have the ability to deal with complex customer queries often relating to vulnerable adults
- Be able to prioritise to meet deadlines and work as part of a team, but also use their own initiative and work independently
- Have excellent IT skills, including Microsoft Office
- Be able to cope and adapt to change
Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes Council, including:-
- Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%
- 27 days annual leave per year in addition to statutory and public holidays, rising to 31 days after 5 years
- Holiday Purchase Scheme
- Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, Apprenticeship Programmes (junior and senior), coaching and mentoring and access to our Smarter Learning portal
- Cycle to Work Scheme
- Health Cashplan
- MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
- SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
- Homebuy Scheme (for eligible roles)
- Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs)
- A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements
- Childcare Subsidy
About The Organisation
Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.
Milton Keynes Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.
Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.
