Job Introduction
A new opportunity for Care and Response Officer’s to join our brilliant team supporting Milton Keynes residents.
The Care and Response Community Alarm service helps people feel safe and secure at home so they can live full independent lives, we listen and provide support when it is most needed. We provide a mobile response to all areas of Milton Keynes. So far, we have provided over 5000 alarm units to local residents which enables vulnerable people to call for assistants at any time of the day or night.
As a Care and Response Officer you’ll join the team on site at our dedicated call centre in Stantonbury which receives around 15,000 calls a month. You’ll work across all aspects of the service as a call handler, mobile responder and installer of equipment in people’s homes. Full training is provided for all aspects of the role.
The Care and Response Community Alarm Service operates 24hrs a day, 365 days a year, working a 12-hour shift pattern of 2 days (07:30-19:30) followed by 2 nights (19:30 – 07:30). An alternative working pattern payment of 35% is payable on top of basic salary for this shift pattern.
Main Responsibility
- As a Care and Response Officer you will be working across all aspects of the service as a call handler, mobile responder and installer of equipment in people homes.
- Full training is provided for all aspects of the role.
The Ideal Candidate
- We are looking for someone who cares about people, who cares about providing a professional high quality service.
- You'll be a good listener, able to keep calm in a crisis and can think on your feet.
- You do not need experience in this field, but you do need to be patient, calm and caring and be able to respond to alarm calls and in face to face visits in a kind, caring and compassionate way.
- Hold a full driving licence (manual) and be able to use a computer and tablet.
- You'll enjoy variety in your work as no two days are the same and are flexible in your work approach.
Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-
- Local Government Pension Scheme, excellent pension scheme widely regarded as one of the best available.
- 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
- Holiday Purchase Scheme.
- Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
- Cycle to Work Scheme.
- Health Cashplan.
- MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
- Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
- SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
- Homebuy Scheme (for eligible roles).
- Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
- A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
- Childcare Subsidy.
About The Organisation
Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.
Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.
Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.
