Vacancies

Business Support Administrator – Assessments

Main Responsibility

• Act as an initial point of contact for Adult and Neighbourhood Services, providing highly effective and efficient business support in accordance with approved processes.
• Responding to immediate demands, identifying need for on-ward referral (to colleagues such as ASB or Housing officers) and coordinating appointments.
• Working flexibly and understanding where Business Support processes fit within legislation to meet statutory obligations and timescales as well as delivering excellent customer service.
• Organise the sourcing and collation of highly sensitive, complex confidential information for colleagues and senior management, compiling data and information to ensure accurate records are maintained. Acting with tact and discretion when managing all contacts and communications, from a wide range of stakeholders including councillors, colleagues, partner agencies, tenants, and members of the public.
• Undertake administrative tasks including managing service contacts through a variety of routes, maintaining spreadsheets, this may include arranging appointments, updating electronic information systems, processing freedom of information enquiries, preparing case files, compiling, and disseminating information, completing financial tasks, reporting repairs, and responding to queries and any further delegated or required tasks or duties. Ensuring these tasks are completed to a consistently high standard within the agreed timescale whilst maintaining strict confidentiality.
• Provide guidance and support to Business Support and Housing Apprentices, supporting their development and building of skills.
• Work flexibly to support Adult and Neighbourhood Services as required - taking on tasks and responsibilities as required to meet service need. This will include arranging and preparing for meetings, taking accurate and concise minutes and action points.
• Support Neighbourhoods Services this may include giving comprehensive advice and assistance to people so that they can access appropriate services, including advice regarding anti-social behaviour, moving home and other tenancy issues, including ensuring cases of ASB and nuisance are recorded accurately to support enforcement action.
• Utilise sound IT capabilities to organise and manage complex data, using knowledge to problem solve and respond to complex demands.
• Complete financial transactions in accordance with the city council’s finance procedures including the use of the council’s electronic finance system. This includes ensuring people can pay rent and ensuring key data and systems are accurately maintained to facilitate accurate reporting.

The Ideal Candidate

• Level 3 Business Administration qualification or equivalent relevant experience.
• Minimum 1 years’ experience of business support, including experience of working within complex, fast paced environments, or relevant experience.
• Excellent verbal and written communication skills which incorporate ability to take complex minutes, report writing and data analysis and presentation.
• Excellent IT skills, with demonstrable competence in data analysis and presentation, excel, word, PowerPoint, and ability to quickly and confidently learn and utilise a variety of different IT systems.
• Ability to exercise sound judgement to prioritise and manage workload appropriately.

Package Description

​We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-

• Local Government Pension Scheme, excellent pension scheme widely regarded as one of the best available.
• 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
• Holiday Purchase Scheme.
• Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
• Cycle to Work Scheme.
• Health Cashplan.
• MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
• Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
• SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
• Homebuy Scheme (for eligible roles).
• Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
• A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
• Childcare Subsidy.

About The Organisation

Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.

Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.

Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.