Job Introduction
Our small and friendly Business Rates team provides a professional service to our local businesses. We’re looking for a new full-time team member with strong customer service skills, a positive attitude, and willingness to learn a new role.
This role will primarily be working with our partner council Horsham District Council but on occasions you would be expected to provide resilience for our Business Rates & Recovery Teams at Milton Keynes City Council when required.
You’ll be involved in all aspects of the billing of Business Rates and the collection and recovery of Business Rates & Council Tax including maintaining computerised records, chasing unpaid debt and providing advice and support to customers through various channels in order to support with debt resolution.
Excellent communication skills, including good writing skills and the ability to record information clearly and accurately along with experience of delivering excellent customer service within a busy customer environment is essential. Although experience of the Capita One Revenues system is desired, full training can be provided to any applicants demonstrating strong transferable customer service skills.
The Deadline for Applications is 20 December. For further enquiries or an informal chat please contact Justin Bates on 07795 266933.
Interviews will take place on Monday 6 January.
Main Responsibility
- Monitor and collect outstanding Business Rates/Council Tax to ensure that recovery is maximised.
- Update the Business Rates/Council Tax system so that records are accurate and up to date.
- Deal with customers to conclusion [where possible] by telephone, email and post to answer queries relating to Business Rates/Council Tax.
- Understand and meet the needs of our customers and identify and signpost customers in need of debt management advice.
The Ideal Candidate
- Ideally you will have experience of working within a busy revenues service.
- Flexible and willing to adapt to change in a busy and demanding environment.
- Proven customer service experience.
- Proven experience of negotiations IT Literate in Microsoft Office Applications.
- Experience of using NEC Northgate and/or Capita Systems Proven aptitude for and experience of working with numbers/financial calculations, able to question and solve practical problems.
- Please note, should you be offered the role, as part of the pre-employment checks a Basic DBS will be actioned for you.
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
