Job Introduction
This role will give experienced candidates currently working within Revenues and Benefits the opportunity to diversify their current knowledge and experience across the wider service.
We are looking for candidates who have a minimum of 18 months Housing Benefit and Council Tax Reduction assessment experience and who can demonstrate high standards of quality and output in their work.
Our Service supports some of the most vulnerable people in our community and we would expect all candidates to be able to demonstrate an outstanding commitment to customer service, including through written correspondence and over the telephone.
The Service is due to see a considerable amount of change and we are looking for staff that will be both flexible and adaptable to the needs of the Service and our customers. This may also include cross site working with our partner Horsham District Council.
We are able to offer flexible working arrangements, including homeworking, which may be considered after demonstrating and maintaining consistently high standards and in consideration of the service needs.
Main Responsibility
- Process applications for Housing Benefit, Council Tax Reduction, Discretionary Housing Payments and Discretionary Council Tax Reduction ensuring they are paid promptly and correctly in accordance with legislation and procedures
- Ensure that the Council Tax account information relating to the customer has the correct liability and if not, resolve any discrepancies that would affect the financial award
- Ensure that overpayments of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments and Discretionary Council Tax Reduction have effective recovery set or are identified as not being recoverable in line with policies & procedures and are recommended for write off.
- Administer Local Welfare Provision, Test and Trace Support Payments and any Local Authority administered government schemes that come into force.
The Ideal Candidate
- Experience in Housing Benefit and Council Tax Reduction processing activities (minimum of 18 months experience)
- GCSE English & Maths grade A – C, or equivalent
Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes Council, including:-
- Local Government Pension Scheme, considered to be one of the best employer contribution rates of 19.7%
- 27 days annual leave per year in addition to statutory and public holidays, rising to 31 days after 5 years
- Holiday Purchase Scheme
- Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, Apprenticeship Programmes (junior and senior), coaching and mentoring and access to our Smarter Learning portal
- Cycle to Work Scheme
- Health Cashplan
- MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
- SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
- Homebuy Scheme (for eligible roles)
- Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs)
- A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements
- Childcare Subsidy
About The Organisation
Milton Keynes is a diverse, multi cultural, adrenaline packed expanding city with so much to offer on its door step. From beautiful open spaces, a busy theatre district, large shopping centre to a number of cultural and leisure facilities.
Milton Keynes Council has an array of responsibilities, such as: education, housing, highways and social services. Altogether, the council provides over 240 services to the citizens of Milton Keynes, and to meet such an extensive and diverse range of challenges we must be innovative and dynamic to provide services successfully to meet the increasing demands that will accompany the growth of Milton Keynes. How better to contribute to that continued success than through a unique and rewarding career with us. If you want to make a difference and experience a fulfilling job measured on outcomes and results with great work-life balance, make a move to Milton Keynes Council.
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