Job Introduction
The Council is the largest Social Housing landlord in Milton Keynes. We have over 12,000 properties spread across a tight geographical area, due to the areas unique history and geography, we have a wide range of different types of homes, communities, neighbourhoods and estates ranging from the brutalist architecture of the 1960’s through to terraces built in the age of the Victorians.
Our property portfolio is just as diverse as is our tenant population, and we manage properties which house tenants from all walks of life, with different backgrounds, needs, opinions and service requirements.
The role of the Antisocial Behaviour (ASB) Officer role sits within the Neighbourhood Services function at Milton Keynes Council and provides an organisational response to reports of antisocial behaviour within Local Authority housing stock of over 11500 homes across the city. The ASB Officer works collaboratively with internal and external partners to provide a joined-up, sustainable response to behaviours that have a detrimental impact on the quality of life for local residents and visitors to the city.
This role is primarily based from home, with a requirement to work from Civic one day per week.
We have 1 x 12 month Fixed-term position
1 x Permanent position
Main Responsibility
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Utilise a range of interventions to tackle antisocial behaviour linked to our properties and tenants, and occasionally within the private sector, where needed.
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Respond to reports of persons subject to safeguarding concerns and those at risk of harm and pull together the right agencies to ensure that ongoing support needs are met.
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Work collaboratively with internal departments and external partners to achieve robust and sustainable solutions to low and high risk antisocial behaviour.
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Use a problem-solving, methodical approach to tackling reported issues of antisocial behaviour and keep accurate records of investigative actions undertaken.
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Maintain regular contact with complainants and perpetrators, by phone and in person, setting and managing expectations and exhibit professional behaviours at all times.
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Utilise informal and formal powers, as required, under the Antisocial Behaviour, Crime and Policing Act 2014.
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Preparing files and paperwork to a high standard, in preparation for court proceedings and manage paperwork an exhibits in accordance with legislation.
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Conduct thorough investigations into reported incidents, complex matters and offences under the Social Housing Fraud Act, where subletting of Local Authority owned housing is suspected.
The Ideal Candidate
- Able to work collaboratively as a team and possess the ability to self-motivate when working from home.
- An excellent communicator who can adapt their communication style as determined by the situation they face and communicate professionally by written means.
- Show commitment to continuous learning and development and add real value by always improving the service they offer, with the tenants and community at the heart of what we aim to achieve.
- Able to use information technology systems to record investigative actions in a clear and concise manner and handle sensitive information in accordance with legislation.
- Have a good understanding of legislation such as the Antisocial Behaviour, Crime and Policing Act 2014, Housing Act 1985 and the Housing Act 1988; practical application of these is desirable, but not essential.
- Holds a Level 3 Certificate in Housing Practice (Chartered Institute of Housing) or has relevant experience of the responsibilities of the role and shows a commitment to broaden their knowledge of the wider housing function.
- A good standard of numeracy and literacy.
- Have some experience of giving evidence in court and presenting the facts of a case in a clear and professional manner (preferred, but not essential).
Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes Council, including:-
- Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%
- 27 days annual leave per year in addition to statutory and public holidays, rising to 31 days after 5 years
- Holiday Purchase Scheme
- Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, Apprenticeship Programmes (junior and senior), coaching and mentoring and access to our Smarter Learning portal
- Cycle to Work Scheme
- Health Cashplan
- MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
- SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
- Homebuy Scheme (for eligible roles)
- Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs)
- A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements
- Childcare Subsidy
About The Organisation
Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.
Milton Keynes Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.
Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.
